Our customer support and website

Our Support

We would like to tell you that we average 16 calls outstanding at the end of each week spread across 13 customers

Last Friday was high with 21 calls across  19 customers – 1 customer had 3 calls and the others had 1 each.

We think this was a little high because one of our team lost their voice

We have got used to seeing  these low figures but wonder what can we do better for you?

We continue to supply 3 to 4 upgrade per annum at no additional cost as well as processing your year ends and monitoring your HMRC

MTD submissions with you.

We always answer our phones quickly and politely and strive to resolve all calls at that time closing 94%

We receive many awesome thank you notes and smiley faces but wonder if you would take a few minutes to say

thank you via Trust Pilot https://www.trustpilot.com/evaluate/sharp-ax.com

Our integrated websites

We believe we are unique in having an in-house website development team working closely with the inhouse Sharp-aX software

Developers to ensure that your system runs seamlessly.  All maintenance of customers/products and pricing is set up in

Sharp-aX and auto updated to your website

Our website charges are way under market value for our Sharp-aX users and as we so often say

“If you haven’t got a website Your customers most certainly have”

and may be taking business from you because of the out of hours service gained From 24/7 websites services such as

placing orders after hours for click and collect, checking availability of stock etc.

Posted: 11th July 2019

Posted in: Blog, Customers, Sharp-aX

Customer Feedback

"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"

Mark Slater, Manager
M&S Distributors

"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.

Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.

Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.

I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"

Gary Sanderson
Metro Fixings

Skilled, reliable, and excellent customer care

"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.

Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.

As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.

I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"

Mark Collins
TC Fixings

"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"

Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd

"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"

Simon Carter, Company Manager
Carter Mason Electrical Ltd

"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"

Jon Bishop, Branch manager
Connect Electrical