Viktorija Grineviciene is promoted to New Business System Analyst

Viktorija GrinevicieneCustomer Requirements

Viktorija Grineviciene joined Sharp-aX in 2011 as a Software Analyst responsible for quality assurance and new software release management. She soon became the vital link between what the customer wanted and Sharp-aX, providing clear precise technical specifications for the Sharp-aX developers.

Qualifications

Viktorija is an MSc qualified Software Engineer with 10 years experience in software development. Throughout her career, she has gained a solid understanding of many industries as well as traditional and Agile project management. She is highly skilled with solid technical knowledge using various tools, relational databases, SQL and UML.

Acknowledgement

During six years of working with the Sharp-aX software, Viktorija has become aware of the many complex and intricate demands of the distribution market across many industries from food to fasteners and fixings.

Responsibilities

The many aspects of her new role make her wholly responsible for:

  • Continuing to work jointly with customers and the development team to deliver vital system changes and meeting scheduled go live deadlines
  • Providing technical solutions to business problems and liaising with development, sales and support teams
  • Working closely with the Head of Development in project release and quality management
  • Testing management – scheduling our professional testers as well as personnel across the support and training teams. In this way all staff become quickly aware, knowledgeable and accomplished in new features and modules ready to update our growing customer base.
  • Defining, analysing, documenting and scheduling software change requests to be included in the next planned quarterly software releases; dictating the vital cut off point to ensure deadlines are met.
  • Writing customer release notes for new modules, making presentations to the sales, support and training teams to secure constant awareness of the power and value of new modules and features.

Posted: 30th June 2017

Posted in: Sharp-aX

Customer Feedback

"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"

Mark Slater, Manager
M&S Distributors

"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.

Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.

Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.

I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"

Gary Sanderson
Metro Fixings

Skilled, reliable, and excellent customer care

"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.

Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.

As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.

I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"

Mark Collins
TC Fixings

"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"

Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd

"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"

Simon Carter, Company Manager
Carter Mason Electrical Ltd

"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"

Jon Bishop, Branch manager
Connect Electrical