A management consultant recently asked us a series of questions about the Sharp-aX business:
– Speed? “Speed of support is essential in our industry – customers buying into us are in it for the long term and it is essential that they have reliable ongoing support.”
– Dependability? “Again essential – we have to be here officially 9 to 5 but we offer much more in after care and concern.”
– Flexibility? “Vital, some customer work 24/7 – for example in the food industry – so we need to make out of hours service available and good value.”
– Quality? “The quality of our software both at the time of purchase and ongoing is vital to ensure their business processes stand up.”
– Cost? “The Sharp-aX software and ongoing support costs have to be competitive but it is never the critical factor as long as the customer feels they have a good deal.”
Quality? “Has to be the best on the market with ongoing development – customers want the best.”
Dependability? “Customers are totally and utterly reliant on our software & support for the survival of their company for margin watching, stock control and efficient accounting.”
Flexibility? “Our software is customisable for each PC/person – so sales people want their screens, accounts want theirs etc.”
Speed? “A must for cash and carry customers – if service is too slow their customers will go elsewhere.”
Cost? “Important – all companies have budgets but easily qualified with good reliable software and service.”
“New software mods are quoted, ordered and scheduled for next release – within the 3 to 4 times per year released. Should a customer suffer a system down – then we would immediately turn all efforts to resolving remotely – 99% normal, 1% would be where we have to attend site but this would be hardware, not software related, and the customer is delighted for our assistance which they pay for. Our software releases have to be planned and scheduled well in advance.”
“We have little waste other than a salesman arriving on site when the customer has forgotten the appointment despite being called the day before. Our salesmen spend many hours on the road but we hope to find ourselves in a position whereby we gain sales more closer to home.”
“A salesman is not allowed to visit an area for one appointment – he must have a least 2 and then he must call on companies in that area, minimum dropping of literature packs to justify the time.”
“We do not have waste as such – we only have the constant need to use sales travel time more efficiently.”
“Sales living on their patch, reducing their patch area, working their patch harder. Do everything possible to get the customer and colleagues to visit our offices.”
“Petrol, car mileage, time.”
“Sales travel should also be seen as an investment – visiting companies, spreading our company name is never a waste!”
“Everything has a financial impact but should also be seen as an investment as above.”
– Speed “Not affected.”
– Dependability “Not affected.”
– Flexibility “Not affected.”
– Quality “Not affected.”
– Cost “The cost of sales is affected by the number of visits to the customer site and travel expenses but a very necessary part of our sales technique.”
Posted: 26th June 2017
"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"
Mark Slater, Manager
"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.
Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.
Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.
I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"
Skilled, reliable, and excellent customer care
"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.
Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.
As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.
I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"
"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"
Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd
"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"
Simon Carter, Company Manager
Carter Mason Electrical Ltd
"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"
Jon Bishop, Branch manager