Gill’s Plumbers Merchants benefits from Sharp-aX

Gills Plumbers Merchants
Gill’s Plumbers

Over 50 years ago Paddy Gill left the Irish Forces and with no jobs in his home town in County Carlow he came to New Barnet in England. He worked on building sites and after a 16 week qualification period, he got a house from the Development Corporation in Welwyn Garden City.

Showing great energy he started out on his own as a general builder in the sixties with his wife Valerie as company secretary. Eventually he purchased a plumbing company next door to his existing premises renaming it Gill’s; it’s now run by his grandson Chris and daughter Lorraine. Grandson Alex has also joined the company.

Chris has inherited his grandfather’s work ethic. When he took over as Managing Director they made big investments in premises, new people, range of products and a website.

In 2005 Gill’s Plumbers Merchants also installed a Windows based computer system to help control the company’s growth.

They needed computerised stock management, margin controls, product analysis and financial accounts which Lorraine runs.

With entrepreneurial marketing, including a monthly customer newsletter, local advertising and a Facebook page, Gill’s now stock a wide range of plumbing and bathroom products in their trade counter from washers to full central heating systems. Their showroom illustrates aspects such as wetrooms, bathroom furniture and space saving equipment – their customer coffee machine works wonders.

Gill’s Plumbers Merchants also run an installation department to take away the hassle of separately employing plumbers, tilers, electricians and plasterers – a one stop shop!

After six years the management team who want the best in computer technology, changed their system. “The latest system, Sharp-aX gives us marked benefits over the old system with instant sales figures, system control rules, task managers and customer email shots. It is also future proof with modern relational database technology,” commented Chris.

The company recently launched a new venture into kitchens and is still growing strongly and with their intelligence and hard work there is little doubt that it will continue to do so.

What of Paddy? He is now 78 and continues to work, renovating a house every year; he takes an active interest in Gill’s and great pride in his descendants’ achievements.

Posted: 14th March 2017

Posted in: Bathrooms, Customers, Plumbers merchants

Customer Feedback

"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"

Mark Slater, Manager
M&S Distributors

"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.

Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.

Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.

I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"

Gary Sanderson
Metro Fixings

Skilled, reliable, and excellent customer care

"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.

Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.

As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.

I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"

Mark Collins
TC Fixings

"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"

Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd

"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"

Simon Carter, Company Manager
Carter Mason Electrical Ltd

"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"

Jon Bishop, Branch manager
Connect Electrical