CBH Fasteners Ltd

CBH Fasteners Ltd first traded in Redditch in 1983 as a supplier of fasteners and fixings, set up by Colin Bevan and Bryan Harvey – hence the company’s name which comprises their initials. Their business operated from behind Colin’s house, in two garden sheds. The company was bought in 2004 by Martin Jackson and continued to trade from Colin’s garden until they moved to their current premises on Bartleet Road in Washford Industrial Estate in Redditch in 2009.

Jill Marshall then took on the running of the company and since then has extended the range of products to a full complement of fasteners and fixings in both imperial and metric, a wide range of tools, abrasives, PPE, consumables and much more to meet the full needs of the engineering and construction trade. Partners include well known industry names like OwlettJaton. Jill’s daughter Emily joined the company in 2010 as a Business Manager and has fitted in very well, demonstrating her mother’s good business sense. Having done very little with computers and as the company grew, Jill and Martin took the step to order the Sharp-aX business system from Sharp-aX in Berkhamsted in Hertfordshire, in June 2014.

It has been a huge success. Jill has reduced her workload by three weekends per month and the team particularly values features such as purchase quotations and the absence of the need for paper copies across the system. CBH Fasteners has dramatically improved customer service, especially on the trade counter where Jill and Emily can set the system to optimise product sales. Features like visibility of outstanding orders in purchases and sales as well as the time and accuracy of monthly invoicing have been hugely beneficial to the business. Jill says that implementing Sharp-aX has enabled stability and continuity of pricing. At the press of the button she is able to find out what a customer previously paid for an item and also what her purchase price was, which is an asset when negociating.

“Sharp-aX trainers have imbued great confidence in us and our staff”, says Jill. “We really love the new system.”.Read more

 

CBH Fasteners Ltd


Posted: 12th December 2016

Posted in: Fixings and fasteners

Customer Feedback

"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"

Mark Slater, Manager
M&S Distributors

"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.

Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.

Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.

I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"

Gary Sanderson
Metro Fixings

Skilled, reliable, and excellent customer care

"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.

Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.

As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.

I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"

Mark Collins
TC Fixings

"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"

Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd

"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"

Simon Carter, Company Manager
Carter Mason Electrical Ltd

"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"

Jon Bishop, Branch manager
Connect Electrical