M&S Distributors

When you examine the reason for consistent success in most companies, the outstanding quality, an interest in their customers, and a very good service. This was the determined aim of Ron Slater and George Mordue when they started M&S Distributors in 1982 to stock and sell fixings and fasteners.

This was the determined aim of Ron Slater and George Mordue when they started M&S Distributors in 1982 to stock and sell fixings and fasteners.

Over the years, the sons of the original partners have joined and taken over the running of M&S and have inherited the same concern for good service, still mostly with local firms and look to provide a same day delivery service.

As the turnover and stock range has grown, the computer system which was a combination of Sage and a next day stock information system became inadequate. They looked for a powerful modern system to give them instant information on virtually every aspect of the business. Which is be very easy with the latest Microsoft features such as key performance indicators and workflow rules.

They selected the Sharp-aX suite of management and accounting software from Sharp-aX Computer Systems in Berkhamsted, Hertfordshire in October 2012.

“The installation has gone very well”, says Mark Slater, “and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows.”

Interestingly, they use the Sharp-aX document management system to reduce paper storage. By using system printed bar coding for document identification and retrieval – the paperless office has finally arrived!

The original starters of the company have retired, but still take an active interest, coming in frequently, and they are justifiably proud of the top class customer service that their sons have continued.  Read more

 

MS Distributors


Posted: 8th December 2016

Posted in: Fixings and fasteners

Customer Feedback

"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"

Mark Slater, Manager
M&S Distributors

"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.

Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.

Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.

I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"

Gary Sanderson
Metro Fixings

Skilled, reliable, and excellent customer care

"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.

Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.

As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.

I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"

Mark Collins
TC Fixings

"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"

Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd

"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"

Simon Carter, Company Manager
Carter Mason Electrical Ltd

"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"

Jon Bishop, Branch manager
Connect Electrical