When you examine the reason for consistent success in most companies, the outstanding quality seems to be a concern and an interest in their customers, large and small, and throughout the company a desire to offer very good service. This was the determined aim of Ron Slater and George Mordue when they started M&S Distributors in 1982 to stock and sell fixings and fasteners.
They selected the Sharp-aX suite of management and accounting software from Sharp-aX Computer Systems in Berkhamsted, Hertfordshire in October 2012.
Established in 1993 and based in Central Hertfordshire and Kent, Apex Grange offer a one-stop shop for the supply of materials to the natural stone, tiling, flooring, concrete, stone cleaning and restoration industries throughout the United Kingdom.
With shrewd and hardworking management, the company has seen rapid expansion since 2004, when products for the flooring and tiling industries were incorporated into their core range. As a result, they have since acquired larger premises in Welwyn Garden City and opened a new depot with extensive warehousing in Dartford.
When Simon Carter and Dave Mason went into business together as recently as 2008 they combined the necessary experience and skills to create the ideal Electrical Wholesaler.
They have had the added benefit of the wealth of knowledge of Simon’s father Eddie Carter who has over 50 years experience in the Electrical Wholesale Trade.
There are a large number of independent electrical wholesalers in this country which were started by entrepreneurs who had previously managed one or more of the ‘nationals’. Very few people will have enjoyed the success of Jon Bishop, who has recently started Connect Electrical Wholesale in his home town of Newbury.
It follows that when he started his own business, the qualities of the computer system, the company supplying and supporting it were of paramount importance to him.
The friendly folk at Fairview Builders Merchants move heaven and quite a lot of earth to ensure the best for their customers. Construction materials, timber and garden landscaping products are their specialties but customers visit the single site Worcestershire yard for so much more than that.
Fairview leads the way in supplying traditional building supplies, but understands the need to become a modern supplier. Stuart reveals, “We recognised a requirement for a powerful, modern computer system to aid our growth and profitability, and installed a multi user Sharp-aX windows based system from Sharp-aX Computer Systems in Berkhamsted.” Already, as it proved easy for all staff to use, it is helping dramatically in areas of customer service, stock management and quotations.
Anderson Roofing Supplies Ltd
Steve Smith and Paul Anderson both have considerable experience in the roofing supplies industry and started their own company together in Wokingham in a disused garden centre in June 2003.
They started with just 3 customers and over the years they have grown to be Berkshire’s leading roofing supplies company and work with a range of international and national suppliers that include Marley Eternit, Monier Redland, Sandtoft, Klober, John Brash, SSQ and many others.
Brian Gow Roofing Warehouse Ltd
If you are starting a new business, it is important to understand everything you need to do and how to operate, especially in an industry like roofing supplies, not the least as you will have to carry large stocks of many expensive products.
They installed a 10 user Sharp-aX System from Sharp-aX Computer Systems in Berkhamsted which is SQL Windows based, very modern and feature rich and future proof.
“Sharp-aX can help us to achieve and control our planned growth for the next many years”, says Vince, “and we are building our history and our expertise together. It is easy to use.”
CBH Fasteners Ltd
CBH Fasteners Ltd first traded in Redditch in 1983 as a supplier of fasteners and fixings, set up by Colin Bevan and Bryan Harvey – hence the company’s name which comprises their initials.
Their business operated from behind Colin’s house, in two garden sheds.The company was bought in 2004 by Martin Jackson and continued to trade from Colin’s garden until they moved to their current premises on Bartleet Road in Washford Industrial Estate in Redditch in 2009.
TC Fixings Ltd
TC Fixings of Saffron Walden went live in May 2016 with a new Sharp-aX Computer Systems fully integrated website.It has been a great success!
Mark Collins, the TC Fixings Director, who runs the website has found that the majority of the orders have been placed by new customers.
The existing account customers have so far continued to use the traditional method of ordering from TC’s 130,000 item stock file. The number of web orders has grown dramatically month on month.
Uptrend Distribution Ltd
Uptrend are based in Exhall, just north of Coventry and handy for the M6 motorway. They have a 35,000 square feet warehouse and the company is 40 years old in 2017.
They have always worked with bathroom distribution companies such as Laufen, Vitra and Trojan Baths.
In March 2014 Jeremy Bailey took over as Managing Director, together with Lorraine Taylor as Finance Director and Ray Reynolds as Logistic Director.
Jeremy has always been forward thinking and feeling dissatisfied with the computer system he had inherited, in August 2014 he ordered a 10 user modern Microsoft SQL system from Sharp-aX Computer Systems of Berkhamsted in Hertfordshire.
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"The installation has gone very well, and it has saved us a lot of time and made us more efficient especially on the sales desk. We plan to grow the system over the next few years as the company grows"
Mark Slater, Manager
"I have worked closely with the Sharp-Ax Web Development Team for more than 4 years now. When we first started working together, I was incredibly green and had little knowledge of how to go about creating a website.
Sharp-Ax were incredibly patient and helped me through the early stages, quickly earning my trust and respect.
Throughout the process they have come up with some truly innovative solutions to tasks I have set and have worked with me to achieve a platform that I am very happy with.
I would wholeheartedly recommend them to anyone that is looking to either start a website from scratch or are looking to move their business. It sounds corny Jean, Manish and the rest of the team do actually prioritise the customer experience, which in this day and age is refreshing"
Skilled, reliable, and excellent customer care
"I've been working closely with the web team at Sharp Ax now for over two years, and during that time they have always been thoroughly professional, reliable and most importantly, very good at what they do.
Our site has gone through strength to strength since we went live around 18 months ago, and it has now become a vital part of our business. We regularly receive glowing compliments about the layout and usability of our website from customers and suppliers, and while I would love to be able to take the credit for it, this is largely down to the website template and CMS, which is simple and easy to use.
As with all tech installations you may get the odd hiccup or something may not integrate seamlessly with your own system at first, but the best thing about Sharp Ax is that any problem is fixed quickly and with the minimum of fuss. It is clear that they prioritise customer satisfaction, which is refreshing to see from a tech company.
I would not hesitate to recommend this company to anyone and I look forward to continuing a strong working relationship moving forward"
"We had a big increase in our daily workload as we set up the new system. Our software problems proved to be minimal though and Sharp-aX came to our aid whenever required, so we were able to move forward with total confidence"
Dave Mansfield, Senior Systems and Network Administrator
Apex Grange Ltd
"We wanted to set the company up for the next 15 years with a totally modern Microsoft windows system that has everything we need and all the features that we will need as we grow, and is easy to use. Already it is like having another member of staff and we have all the daily knowledge we need at our fingertips. The sales order processing is splendid"
Simon Carter, Company Manager
Carter Mason Electrical Ltd
"I've looked at different systems and picked Sharp-Ax from Sharp-aX Computer Systems, because it used all modern windows techniques and was by far the best I saw; they are very experienced in electrical wholesalers systems and while they are a large software house which is reassuring, you are still treated as important, whatever size you are"
Jon Bishop, Branch manager